Customer feedback for Web Site User Experience
- Web metrics can only tell you a small part of the story about how customers feel about their experience on your web site
- Find out how they feel, what they like and dislike – from their online experience to the product quality, selection and delivery processes
- Quick and easy click through to feedback capture from web sites or from e-mail follow-ups after delivery
- Gather critical insight about customer requirements before developing upgrades to sites
- Find out what customers think about new web sites; quickly pick up problems and mistakes on new sites
- Extensive web user experience insight already configured in the Feedback Ferret Perspectives and dashboard views
- White label dashboard views can be tailored for web design agencies
- Distribute web user feedback insight to developers, designers, project managers and e-commerce management
- Enable direct follow-up to individual customers where appropriate
