Customer feedback for Telecommunications
- Gather customer feedback from across the organisation – all touch points at all points in the lifecycle – call centres, stores, IVR feedback, surveys, contract renewals, handset upgrades…
- Stimulate text message feedback or IVR at key points in the customer lifecycle
- Feedback Ferret will manage and consolidate this feedback into a single set of dashboard reports to let you see consistent issues that drive customer satisfaction right across the business and across all customer touch points
- Distribute feedback to all relevant customer touchpoints so they can see the relevant actions to take to improve customer satisfaction conversion, upgrade and retention
