Customer feedback for Rail & Train Companies
- Gather feedback from rail passengers at every stage of their booking, parking, station experience and the actual train journey
- Rail companies have captive audiences who will readily give feedback about their travel experience
- Trigger e-mail feedback requests after online bookings and after completing their journey – ‘how was it for you today?’
- Distribute customer feedback insight directly to all customer facing teams – booking, customer service, ticket desk, on-train staff, marketing and research management
- Understand the things that really matter to each customer
- Fast, wide-scale customer coverage at low cost
- Enable direct follow-up to individual customers where appropriate
