Customer feedback for IT – Software, Hardware & Services
- Capture feedback directly from user experience throughout the buying and ownership lifecycle, through purchase channels, delivery and after sales interactions
- Trigger feedback links from within software applications direct to feedback forms
- Use customer ideas and suggestions to stimulate new product development to meet customer needs
- Distribute feedback across the organisation to understand and act on customer sentiment and views about all aspects of IT product and service experience
- Enable direct follow-up to individual customers where appropriate
