Customer feedback for Insurance
- Gather feedback from customers at key points in the policy lifecycle – quotations, sign-up, documentation, claims and renewals
- Go multi-channel to gather feedback via web forms, e-mails, voice and text
- Understand the impact of all aspects of internal and external service delivery
- Discover the real drivers of dissatisfaction and churn
- Distribute customer feedback to internal customer interface teams, agents, claims management companies, service providers, etc, to enable real improvements to customer service and retention
- Enable direct follow-up to individual customers where appropriate
- Feedback Ferret provides a cost effective solution for large volumes and wide scale coverage of your customer base to gather and analyse customer feedback
