Customer feedback for Airlines
- Gather feedback from airline passengers at every stage of their booking, arrival, pre-flight, in-flight and post flight journey experience
- Airline companies have captive audiences who will readily give feedback about their travel experience
- Wide scale customer feedback can now supplement narrow-cast in flight surveys
- Trigger e-mail feedback requests after each interaction and flight
- Distribute customer feedback insight directly to all customer facing teams – booking, customer service, ticket desk, check-in, in-flight, arrivals, ground staff, marketing and research management
- Understand the things that really matter to each customer
- Fast, wide-scale customer coverage at low cost
- Enable direct follow-up to individual customers where appropriate
