• Feedback Ferret makes sense of the things that your customers say.

  Encourage your customers and employees to provide open-ended feedback comments

  Use your existing feedback sources

  Or Feedback Ferret can host new 'listening post' channels

  Quick and easy for customers and staff to complete

  Consolidate multiple feedback channels to a single analysis and reporting platform

  Combine feedback comments with structured reference data, eg, product ownership, interaction history, branch or outlet used, etc

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• Fast, intelligent analysis of your customer feedback

  Automated contextual analysis of feedback comments

  Extract topics, attitudes and sentiment from the text

  High levels of accuracy

  Handles misspellings, poor grammar, bad punctuation, emoticons...

  Fast and scalable for huge volumes of feedback, rapid turnaround for rapid insight

  Consolidate multiple feedback channels to a single analysis database

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• Rapid access to results through web based dashboards

  Quickly see the scale of issues and topics raised by your customers and staff

  Drill down to see the comments they have made in these areas

  Filter the results to focus on particular sets of data

  Broad range of reports to let you get the customer insight you need

  Unlimited users – no incremental cost-per-user

  Role-based logins to the dashboards enable you to restrict results for individual users to their department, outlet, product area, etc

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Feedback Ferret analyses the text in customer feedback comments to give you powerful insight into what customers think about their experience with your organisation.

Gathering Customer Feedback

Encourage your customers and employees to share their experiences in their own words. Use your existing feedback sources, or we can host new multi-channel feedback ‘listening posts’ to fill the gaps in your voice of customer data gathering.

Text Analysis

Our sophisticated text analysis engine is designed to extract the themes, topics and sentiment from customer comments

• High levels of accuracy
• Quickly process large volumes of customer feedback
• Consolidate multiple feedback sources and formats into a single ‘voice of customer’ reporting platform.

Dashboard Reporting

Results are presented through intuitive web based dashboards.

• Quickly see the themes topics, hot-spots and trends in your feedback.
• Instant click-through to the underlying text comments.
• Unlimited dashboard users without any incremental per-user costs.

Fully Hosted Solution

Feedback Ferret is a fully hosted solution: there’s no software for you to load or learn.
You can focus on the big picture and understand the important details of what your customers and employees are saying, without the hassle of running all the machinery.