Treating Customers Fairly (TCF) Management Information (MI) - for Financial Companies

• Management Information (MI) from customer feedback is a core requirement for financial organisations to demonstrate to the FSA that they are achieving customer outcomes and responding to customer feedback for Treating Customers Fairly (TCF).
• Actively gather customer feedback - not just a snapshot, but a continuous stream from multiple touchpoints across the organisation
• Use this 'Voice of Customer (VoC)' feedback to actively measure and respond to information about customer outcomes.
• Feedback Ferret dashboard reporting show performance against the 6 TCF Customer Outcomes
• Dashboards distribute relevant information quickly and easily throughout the organisation.
• Enable direct follow-up to individual customers where appropriate
• With the Feedback Ferret TCF MI system, you can meet FSA compliance requirements as well as improving you customer experience and customer satisfaction levels