Customer feedback for Insurance

• Gather feedback from customers at key points in the policy lifecycle - quotations, sign-up, documentation, claims and renewals
• Go multi-channel to gather feedback via web forms, e-mails, voice and text
• Understand the impact of all aspects of internal and external service delivery
• Discover the real drivers of dissatisfaction and churn
• Distribute customer feedback to internal customer interface teams, agents, claims management companies, service providers, etc, to enable real improvements to customer service and retention
• Enable direct follow-up to individual customers where appropriate
• Feedback Ferret provides a cost effective solution for large volumes and wide scale coverage of your customer base to gather and analyse customer feedback