Customer feedback for Events & Venues

• Feedback is essential to understand how customers feel about attending events or visiting your venue.
• In the increasingly competitive sector of live and experiential events, you need to make sure that people will want to come back to your event or venue, and recommend it to others
• You can gather feedback from guests, delegates, audiences, spectators at every stage of their booking, arrival, participation and departure experience with you
• Capture customer views about the searching and booking experience - whether you are selling tickets directly or through agents
• Use multiple feedback channels to gather customer attitudes and opinions about their experience with you - before the event, live at the event itself and afterwards
• Use different channels or channel identities to track feedback from different events
• Consolidate all feedback into a single dashboard to understand customer attitudes across the board, as well as for individual events
• Give filtered access to the dashboards for individual event managers or organisers so that they can see just their event feedback through the dashboard views.
• Quickly identify emerging problems and issues and fix them - right across the customer experience spectrum