Customer feedback for E-commerce & Web User Experience

• Web metrics can only tell you a small part of the story about how customers feel about their experience on your web site
• Find out how they feel, what they like and dislike - from their online experience to the product quality, selection and delivery processes
• Quick and easy click through to feedback capture from web sites or from e-mail follow-ups after delivery
• Gather critical insight about customer requirements before developing upgrades to sites
• Find out what customers think about new web sites; quickly pick up problems and mistakes on new sites
• Extensive web user experience insight already configured in the Feedback Ferret Perspectives and dashboard views
• White label dashboard views can be tailored for web design agencies
• Distribute web user feedback insight to developers, designers, project managers and e-commerce management
• Enable direct follow-up to individual customers where appropriate