Analysis of Blogosphere feedback - social networking, blogs, bulletin boards, review sites

• Feedback Ferret can gather customer feedback from a wide range of 'blogosphere' sites and locations to give you an external perspective on customer attitudes:-
• Blog content analysis and blog research
• Social network site content analysis
• Social media monitoring
• Bulletin board feedback
• Review sites
• Chat transcripts

• Feedback Ferret can target specific Customer Generated Media sites (CGM) that you want to be monitored, or we can provide a hit list of where your - or your competitor brands are mentioned
• We filter the data captured to just obtain the salient customer views - and remove the rubbish and noise elements of this unruly feedback data source
• Blogosphere feedback then becomes just another channel input to a multi-sourced customer feedback platform for your business
• Online dashboards deliver filtered views of the attitudes and sentiments of customers from across the blogosphere