Customer feedback for Airlines

• Gather feedback from airline passengers at every stage of their booking, arrival, pre-flight, in-flight and post flight journey experience
• Airline companies have captive audiences who will readily give feedback about their travel experience
• Wide scale feedback can now supplement narrow-cast in flight surveys
• Trigger e-mail feedback requests after each interaction
• Distribute customer feedback insight directly to all customer facing teams - booking, customer service, ticket desk, check-in, in-flight, arrivals, ground staff, marketing and research management
• Understand the things that really matter to each customer
• Fast, wide-scale customer coverage at low cost
• Enable direct follow-up to individual customers where appropriate