February, 2012
Surveys vs Feedback Forms
by Piers Alington on February 3, 2012 at 2:21 pm
Surveys are often used to gauge overall satisfaction, rather than taking specific problems into account. So if one part of your service is abysmal but everything else five-star, rather than seeing one obvious area which demands improvement to bring you… Read more...
Let’s get straight to the point
by Piers Alington on February 2, 2012 at 2:19 pm
We’ve all been subjected to vast and indigestible feedback surveys, with page upon page of requests for your ratings on every conceivable subject about which the company wants information (but which may be completely irrelevant for you, the customer). And… Read more...
