VOICE OF CUSTOMER FEEDBACK ANALYSIS
Feedback Ferret makes sense of the things that your customers say. Feedback Ferret is a comprehensive platform to gather, analyse and report on customer feedback comments, giving you a powerful tool for managing and improving your customer experience. read more »
GATHERING "VOICE OF CUSTOMER"
- Your existing feedback sources
- Feedback Ferret hosted customer feedback channels
- Customer and employee feedback
- Consolidate multiple feedback sources to a single reporting platform
- Feedback comments and linked fielded data values
CONTEXTUAL ANALYSIS ENGINE
- In depth automated analysis of text comments
- Extract topics, attitudes and sentiment
- Handles misspellings, poor grammar, bad punctuation
- Accurate handling of false positives and negatives
- Fast and scalable for large volumes
INTERACTIVE DASHBOARD REPORTING
- Web based reporting dashboards
- Quickly see the scale of feedback topics
- Drill down to underlying comments & customer details
- Quick and intuitive user interface
- Unlimited users – no incremental cost-per-user
