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What we do

Feedback Ferret is an end-to-end Voice of Customer platform for gathering, analysing, reporting and acting on feedback from your customers, providing actionable insight to help drive business performance.

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How we help

A sophisticated feedback management tool that enables businesses to identify their customers’ likes and dislikes, and what really drives customer satisfaction. Use this customer insight to improve customer experience and profitability.

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Why choose us

  • End-to-end Voice of Customer solution, tailor-made to your needs
  • Consolidate multiple feedback sources to a single reporting platform
  • World leading text analysis accuracy of 93%+ for topics specific to your business

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Who we are

A world leader in text analytics for Customer Experience Management, with clients across the globe. Offices in the UK, USA, & South Africa.

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