VOICE OF CUSTOMER FEEDBACK ANALYSIS

Feedback Ferret makes sense of the things that your customers say. Feedback Ferret is a comprehensive platform to gather, analyse and report on customer feedback comments, giving you a powerful tool for managing and improving your customer experience. read more »
  • Gathering Feedback
  • Analysing Feedback
  • Dashboard Reporting

GATHERING "VOICE OF CUSTOMER"

  • Your existing feedback sources
  • Feedback Ferret hosted customer feedback channels
  • Customer and employee feedback
  • Consolidate multiple feedback sources to a single reporting platform
  • Feedback comments and linked fielded data values

CONTEXTUAL ANALYSIS ENGINE

  • In depth automated analysis of text comments
  • Extract topics, attitudes and sentiment
  • Handles misspellings, poor grammar, bad punctuation
  • Accurate handling of false positives and negatives
  • Fast and scalable for large volumes

INTERACTIVE DASHBOARD REPORTING

  • Web based reporting dashboards
  • Quickly see the scale of feedback topics
  • Drill down to underlying comments & customer details
  • Quick and intuitive user interface
  • Unlimited users – no incremental cost-per-user

Latest News & Blog

Let’s get straight to the point Let’s get straight to the point
by Piers Alington
We’ve all been subjected to vast and indigestible feedback surveys, with page upon page of... read more »
How to get feedback on things you don’t know about

Our Clients

We work with blue chip clients across multiple industry sectors, in consumer and business markets.
Click here to get in touch or to request case studies.
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